Quality Policy

Improve our services and products continuously

Okuno-Auromex is determined to continuously improve our services and products to support our customers and help them compete in international markets. We aim to achieve the highest possible rates of customer satisfaction by providing:

      Reliable, high quality products and services
      Competitive prices
      On-time delivery
      Continuous investment in our people, products, facilities and services.

Complying with global quality standards

Our commitment to quality is demonstrated through our adoption of the ISO 9001:2008 standard. ISO 9001:2008 specifies requirements for a quality management system where an organization:

  • Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
  • Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

Innovating in quality to set global standards

Our excellent partnerships with Okuno Chemical Industries and Kiesow Dr. Brinkmann have led to our adoption of a range of Japanese and Europe techniques designed to ensure and improve quality. For example, we engage in a huge amount of quantitative analysis and data mining work designed to continuously improve our product line.

Okuno-Auromex is proud of our ability to deliver extremely robust products and services, and believe we set the very highest standards to be found anywhere in the world.

Manufacturing standard

Our production staff possess comprehensive knowledge and expertise in production procedures and are equipped with highly advanced and efficient machines for surface-finishing chemicals, including both solutions and powder products. Our aim is to respond to customer requirements proactively, rapidly and effectively. While quality assurance is achieved through rigorous raw materials inspection, process controls, laboratory procedures and final inspection before delivery.

Logistics standard

Our logistics teams are experts in the purchasing and supply of raw materials from local and international sources. Inventory control and transportation procedures are supervised and coordinated by highly experienced logistics officers to ensure that products can be delivered to customers efficiently and on time. Our global network of logistics experts means we can support our customers wherever they are in the world, and whatever time zone they operate in.

Investing in our people

Okuno-Auromex always focuses on developing our people together with organization. We invest in the skills and training of our people to equip them to take advantage of increasingly sophisticated and complex technologies.

A focus on “quality people” is a key concept in our company. Our core values, embraced by all our employees, consist of seven key attributes encapsulated in the acronym RECIPES:

  • Result-Oriented
  • Empathy & Sharing
  • Customer Focus
  • Initiative
  • Professionalism
  • Ethics & Integrity
  • Synergy